Frequently Asked Questions (FAQ)

Assessment and therapy services are not covered by OHIP. However, most extended heath care plans will cover a portion of the cost of services. Your insurer will be able to inform you of your coverage for services and whether a referral from your family doctor is required.

Yes, our therapists are registered as Veterans Affairs Canada (VAC), Canadian Armed Forces (CAF), and Royal Canadian Mounted Police (RCMP) Medavie Blue Cross providers. We submit direct billing to Medavie Blue Cross. Eligible VAC, CAF, and RCMP members do not provide payment to ARC Psychology for services, and therefore, do not have to submit receipts to Blue Cross for reimbursement.

The Department of National Defence (DND) covers services for eligible currently serving CAF members and VAC covers services for eligible veterans and RCMP members.

Yes, our therapists are registered as Green Shield Canada (GSC) providers. We submit direct billing to Green Shield Canada. Eligible GSC members do not provide payment to ARC Psychology for services, and therefore, do not have to submit receipts to GSC for reimbursement.

Green Shield will be able to inform you of your coverage for services and whether a referral from your family doctor is required.

No, our therapists do not prescribe medication. Psychologists have a Ph.D. degree and tend to focus on assessment, therapy, consultation, and research. Psychiatrists have a M.D. degree and tend to focus on prescribing psychiatric medication.

If you are considering making an appointment, please call our office at 647.948.9522. We can answer any questions and help you decide if you would like to schedule an initial meeting. We can also be reached by email at admin@arcpsychology.com. You do not need a referral to make an appointment.

WSIB: If you have a WSIB Claim Number or are in the process of receiving a WSIB Claim Number, please call our office at 647.948.9522. We can answer any questions about the WSIB process and schedule you for an initial appointment.

CAF Members: Please visit Health Services for a referral for therapy. Health Services will determine your eligibility for off-site health care services. ARC Psychology will contact you to schedule your first appointment once we receive authorization from CAF Health Services.

CAF Veterans: Please contact your Veterans Affairs Canada (VAC) Case Manager to assist you with submitting a referral for assessment and/or treatment services. If you do not have a VAC Case Manager, please visit the VAC website at www.veterans.gc.ca/eng/contact/map to find a VAC District Office near you. You will be able to speak to a VAC Case Manager when you call or visit your local VAC District Office. The VAC Case Manager can assist with submitting a referral for assessment and/or treatment services. ARC Psychology will contact you to schedule your first appointment once we receive a referral from VAC.

During the first appointment, the therapist will focus on gaining an understanding of who you are, your current difficulties, and what you would like to work on in therapy. The first session sets the foundation to work collaboratively with your therapist to achieve symptom relief. Please allow 60 minutes for your first appointment.

It is difficult to assess how long therapy will take until you have met with your therapist and you agree on what you would like to work on in therapy. The number of therapy sessions varies from person to person. We provide both short-term and long-term therapy to meet your treatment needs.